Main stage at the Qualtrics X4 Summit
Case Study

Quarterbacking one of tech's most aspirational conferences

Event
X4 Summit
Client
Qualtrics
Industry
Experience Management, Technology
Summary

Qualtrics had built something the tech industry pays attention to. Creating something bigger than last year required more than a vendor.

The challenge

Deliver an X4 Summit worthy of the reputation Qualtrics has spent years building.

X4 Summit had become one of the most watched user conferences in tech. That kind of reputation raises the stakes every year and 9,000 attendees arrive expecting it to be matched.

Attendees relaxing around the X4 letter sculpture inside the main convention hall with purple stage lighting
Our Strategy

At this level, the only viable operating model is full integration.

We embedded directly into Qualtrics' internal team, aligned on shared goals and operating as one unit across every workstream.

That integration meant every vendor, stakeholder and moving part ran through a single unified operation with the clarity and accountability that only comes from being inside it.

Exterior of the Salt Palace Convention Center with the X4 Experience Management Summit wrap on the cylindrical tower
Illuminated 'the amphitheater' signage tower inside the X4 Summit convention center with purple and pink lighting
The Experience

An experience built from the inside out

001

Zero-line registration kiosks numbered 01 through 04 lined up in the X4 Summit convention atrium

What was designed

Concierge-led registration, headline speaker production, a live concert and a fully activated sponsor expo.

002

Qualtrics X4 Customer Square sponsor expo activation with white lounge seating and branded lighting

How it was approached

Concierge-level service drove every decision, from eliminating registration friction to elevating the expo with custom sponsor deliverables.

003

Michelle Obama introduced on the main stage screen at Qualtrics X4 Summit with crowd cheering in the arena

What it achieved

Michelle Obama and Dwyane Wade took the stage. The Backstreet Boys played to a full house. And not one attendee waited in a registration line.

The Result

A new standard for what X4 Summit could be and proof of what a truly embedded partner can deliver.

attendees

Backstreet Boys concert

action-packed days

Main stage at the Qualtrics X4 Summit

Experiences that change standards

One of tech's most aspirational conferences runs on production that earns every superlative. That's our lane.

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